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Alarm Monitoring

We provide monitoring for building, facility and business alarms directly from our campus dispatch center in accordance with UC San Diego Police Department Alarm Ordinance – PPM 460-6. If you are interested in subscribing to our alarm monitoring service, please note that:

  1. All active alarm systems are required to file the appropriate, current documentation with our department.
  2. Police dispatch is ONLY responsible for alarm monitoring. The Police Department Physical Security Program Manager and coordinators can assist departments in identifying the most appropriate security system to meet their needs. However, the subscriber is ultimately responsible for installing and maintaining the alarm system. 

Intrusion and Duress Alarm System Process 

Click on image to view PDF.

Intrusion and Duress Alarm Systems Workflow

Security System Upgrade

As part of our commitment to keep Intrusion and Duress Alarm monitoring technologies current, the UC San Diego Police Department replaced its alarm receiver and associated monitoring application to Micro Key Solutions (MKS) in mid-November 2019. This new application will help us improve our capabilities to support current and future alarm monitoring standards and requirements as well as improve customer service and allow users to actively manage and monitor area activity.

This transition affects the products and services that you use. We ask that you review the following information carefully.

Web-Based Customer Portal

To provide customers convenient access to assistance and resources, we have created a hosted web portal, MKS Web Dealer, that allows administrators to manage their systems and to perform these tasks:

  • View alarm-related events
  • Add new accounts and users
  • Put accounts on and off test
  • Cancel accounts
  • Add zones and call lists
  • View data in a mobile-friendly display format

User Accounts

Your account number(s) will not change at this time. You can continue to use your account number when contact our group with questions, service and maintenance issues.

Department security administrators must complete these required PDF forms to have a new account created in the MKS Web Dealer portal:

Email your completed forms to Renato Nerida or Robert Meza. You will receive an email notification when your account is created.


If you have questions, contact Renato Nerida, (858) 246-3069, or Robert Meza, (858) 822-6667.