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Alarm Monitoring

We provide monitoring for building, facility and business alarms directly from our campus dispatch center in accordance with UC San Diego Police Department Alarm Ordinance – PPM 460-6. If you are interested in subscribing to our alarm monitoring service, please note that:

  1. All active alarm systems are required to file the appropriate, current documentation with our department.
  2. Police dispatch is ONLY responsible for alarm monitoring. The Police Department Physical Security Program Manager and coordinators can assist departments in identifying the most appropriate security system to meet their needs. However, the subscriber is ultimately responsible for installing and maintaining the alarm system.

Intrusion and Duress Alarm System Process

Click on image to view PDF.

Intrusion and Duress Alarm Systems Workflow

Security System Upgrade

The UC San Diego Police Department completed the transition of the legacy alarm receiver and monitoring application. Although most account holders have been contacted and their information updated to reflect current administrators and contacts. If you have not received an email from Rob Meza with subject line "Alarm Account Update: Department Name - CSID XXXXXX," please email rmeza@ucsd.edu as soon as possible to coordinate any changes and testing.

The Police Department will be testing all panic/duress buttons for every active account during the week of December 11–15, 2023 between 8 a.m. and 3 p.m. Please use this link to schedule a 15-minute window during this time: https://calendly.com/ucpd-psp-alarms/panic-duress-alarm-testing

Web-Based Customer Portal

To provide customers convenient access to assistance and resources, we have created a hosted web portal, MKS Web Dealer, that allows administrators to manage their systems and to perform these tasks:

  • View alarm-related events
  • Add new accounts and users
  • Put accounts on and off test
  • Cancel accounts
  • Add zones and call lists
  • View data in a mobile-friendly display format

User Accounts

Your account number(s) will not change at this time. You can continue to use your account number when contact our group with questions, service and maintenance issues.

Department security administrators must complete these required PDF forms to have a new account created in the MKS Web Dealer portal:

Email your completed forms to Renato Nerida or Robert Meza. You will receive an email notification when your account is created.

Questions?

If you have questions, contact Renato Nerida, (858) 246-3069, or Robert Meza, (858) 822-6667.